Key Responsibilities:Technical ImplementationLead intricate implementations from pilot phases to full deployment, ensuring scalable and high-performing AI solutions for enterprise clients.Configure and develop CXone AI solutions, encompassing NLU, IVR/ACD, ASR, digital channels, and knowledge-driven features.Design and implement AI applications (chatbots and voicebots) with an emphasis on code quality, architectural integrity, and system reliability.Facilitate seamless integration across CRMs, APIs, and customer ecosystems to establish cohesive end-to-end technical architectures.Support successful launches through testing, UAT, go-live readiness, and post-deployment optimization.Tackle complex challenges with strong architectural judgment, innovative troubleshooting, and a performance-focused mindset.Collaborate across teams to influence product direction and ensure that technical deliverables meet customer needs.Empower customers and partners through technical training, configuration workshops, and support that fosters long-term self-sufficiency.Generate impactful documentation that clarifies technical concepts and aids in the swift resolution of system issues.Demonstrate solution value by swiftly assembling functional technical demos to assist customers in making informed decisions.Conversational Design & User ExperienceCraft intuitive AI applications that prioritize user-centric interactions and seamless experiences.Define user intents, journeys, and decision paths to create logical and efficient customer interactions.Create comprehensive dialog flows, scripts, and interaction models for virtual assistants, ensuring clarity and tone consistency.
About the job
At NiCE, we embrace challenges, pushing boundaries and striving for excellence. We are driven by ambition, innovation, and a relentless pursuit of success. If you share our mindset, we invite you to explore an extraordinary career opportunity that ignites your passion.
Position Overview: The Senior Professional Services Implementation Engineer, AI is a pivotal customer-facing role responsible for delivering cutting-edge AI solutions within the NICE CXone platform. This position seamlessly integrates technical implementation skills with conversational design expertise, empowering our clients to create engaging AI agents, including chatbots, voicebots, knowledge assistants, and multimodal experiences.
About NiCE
NiCE is a forward-thinking company that thrives on innovation and excellence. We challenge the status quo and set ambitious goals, fostering an environment where game changers can flourish. Join us to be part of a team that dares to push boundaries and achieve greatness.
This job posting is no longer active and is not accepting applications.
Senior Professional Services Implementation Engineer, AI
Key Responsibilities:Technical ImplementationLead intricate implementations from pilot phases to full deployment, ensuring scalable and high-performing AI solutions for enterprise clients.Configure and develop CXone AI solutions, encompassing NLU, IVR/ACD, ASR, digital channels, and knowledge-driven features.Design and implement AI applications (chatbots and voicebots) with an emphasis on code quality, architectural integrity, and system reliability.Facilitate seamless integration across CRMs, APIs, and customer ecosystems to establish cohesive end-to-end technical architectures.Support successful launches through testing, UAT, go-live readiness, and post-deployment optimization.Tackle complex challenges with strong architectural judgment, innovative troubleshooting, and a performance-focused mindset.Collaborate across teams to influence product direction and ensure that technical deliverables meet customer needs.Empower customers and partners through technical training, configuration workshops, and support that fosters long-term self-sufficiency.Generate impactful documentation that clarifies technical concepts and aids in the swift resolution of system issues.Demonstrate solution value by swiftly assembling functional technical demos to assist customers in making informed decisions.Conversational Design & User ExperienceCraft intuitive AI applications that prioritize user-centric interactions and seamless experiences.Define user intents, journeys, and decision paths to create logical and efficient customer interactions.Create comprehensive dialog flows, scripts, and interaction models for virtual assistants, ensuring clarity and tone consistency.
About the job
At NiCE, we embrace challenges, pushing boundaries and striving for excellence. We are driven by ambition, innovation, and a relentless pursuit of success. If you share our mindset, we invite you to explore an extraordinary career opportunity that ignites your passion.
Position Overview: The Senior Professional Services Implementation Engineer, AI is a pivotal customer-facing role responsible for delivering cutting-edge AI solutions within the NICE CXone platform. This position seamlessly integrates technical implementation skills with conversational design expertise, empowering our clients to create engaging AI agents, including chatbots, voicebots, knowledge assistants, and multimodal experiences.
About NiCE
NiCE is a forward-thinking company that thrives on innovation and excellence. We challenge the status quo and set ambitious goals, fostering an environment where game changers can flourish. Join us to be part of a team that dares to push boundaries and achieve greatness.