About the job
About Us:
Are you ready to make a difference? Join our team at Rover, where we work (and have fun!) together.
At Rover, we believe that every individual deserves the boundless affection of a pet. Since our inception in 2011, our Rover platform has been connecting pet owners with dedicated and loving pet sitters and dog walkers in communities across the US, Canada, and Europe. We empower our network of trusted pet care providers to cultivate their own businesses on Rover, backed by the resources and security of a global brand.
With our headquarters in Seattle, Washington, we collaborate closely with teams in Barcelona, San Antonio, Spokane, and various remote locations. Rover has earned accolades for being a fantastic workplace, recognized among the 100 Best Companies to Work For by Seattle Business Magazine and Washington’s Best Workplaces by the Puget Sound Business Journal. Our rapid growth and agile structure are driven by leaders with experience from some of the world's top tech companies.
At Rover, we value our furry companions just as much as our human employees. We are dedicated to making pet ownership accessible and fostering a diverse, inclusive, and welcoming community, starting with our team members.
This is a hybrid role, requiring in-office presence at our Barcelona location in the Poblenou neighborhood for at least two days each week, specifically Mondays and Thursdays. Candidates must be based in Barcelona or be willing to relocate.
Who We're Seeking:
Our Operations, Strategy, and Transformation (OS&T) team plays a crucial role in supporting our frontline agents and management by driving transformative changes in process design, policy adjustments, enhanced data visualization, and training improvements. The OS&T team also advocates for modifications in product design, marketplace management, and marketing content that better serve our customers and support teams.
We are on the lookout for a customer-centric, data-driven change agent to help actualize our Operations’ strategic vision. As the Program Manager, you will spearhead strategic initiatives that enhance the customer experience for our community of pet sitters, owners, and their beloved pets. You will refine workflows and policies while integrating innovative tools and technologies that empower our frontline teams. Your leadership will be pivotal in driving impactful initiatives across Rover.
The ideal candidate is passionate about serving customers and collaborating with colleagues. You will excel in a dynamic environment, swiftly identifying and refining key performance metrics.