Join Our Dynamic Team as a Customer Support Specialist (LATAM, Remote)About WhippyWhippy is an innovative AI communication platform that empowers the largest staffing and workforce companies in the United States to transition from manual processes to efficient AI-driven solutions across voice, SMS, chat, and automation. With a strong current ARR of $6M, we are a bootstrapped company on an exciting growth trajectory.Note Before ApplyingThis role is NOT a help desk or BPO position, nor does it involve ticket queues. If your last experience was in a scripted support environment such as Teleperformance, Concentrix, or Sutherland, this role may not be suitable for you. This is a technical and fast-paced customer-facing position with a 2-minute response SLA requiring daily diagnostic work.Role OverviewOur Customer Support Specialists play a crucial role in assisting clients who utilize workflow automation instead of custom API integrations. Your daily tasks will include configuring, constructing, and troubleshooting automated workflows through Whippy's internal workflow builder and no-code platforms like Zapier. Although coding is not required, you must possess the mindset of an operator who comprehends automated workflows and their potential issues.Key ResponsibilitiesRespond to customer inquiries via Intercom, ensuring a 2-minute response SLA on chat.Diagnose and rectify misconfigurations in workflows, campaign errors, carrier issues, and compliance rejections.Build and troubleshoot automated workflows using Whippy’s internal tools and Zapier.Proactively monitor customer usage and reach out before issues are reported.Document bugs in Linear with thorough details and follow through to resolution.Collaborate with telephony providers like Telnyx, Bandwidth, and Twilio when necessary.Manage a diverse portfolio of accounts with both reactive and proactive engagement.Create and share documentation of solutions and playbooks with the support team.QualificationsProven experience in SaaS support, distinct from BPO, scripted roles, or call centers.Proficient in building and troubleshooting automated workflows using platforms like Zapier.Strong problem-solving skills and a proactive approach to customer service.Ability to work effectively in a fast-paced environment with minimal supervision.

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Join Miratech as a Senior IT Recruiter and play a crucial role in shaping our team by attracting top talent in the IT sector. In this position, you will leverage your expertise to identify, engage, and hire exceptional candidates, ensuring that we continue to deliver outstanding services to our clients.As a Senior IT Recruiter, you will collaborate closely with hiring managers to understand their needs and develop effective recruitment strategies. Your ability to assess candidates’ skills and fit will be key, as will your commitment to fostering a diverse and inclusive workplace.

Customer Success Manager - Latin America (Remote)About WhippyWhippy is a rapidly expanding AI communication platform that empowers leading staffing and workforce companies across the United States to automate their workflows with intelligent AI agents across various channels including voice, SMS, chat, and automation. Currently, we have achieved an ARR of $6M, operating on a bootstrapped model and experiencing significant growth.Important Application NoteCandidates must possess either a degree in a STEM field (such as Engineering, Computer Science, Mathematics, or a related discipline) or have substantial experience working directly with APIs, webhooks, integrations, or automation workflows within a SaaS environment. This requirement is non-negotiable and essential for consideration.Role OverviewThis is a unique opportunity that goes beyond a standard Customer Success Manager role. At Whippy, you will take full ownership of your assigned accounts. Your responsibilities include conducting daily Zoom calls, onboarding new clients, addressing issues, advising on best practices, and managing a portfolio of accounts from the outset.You will collaborate with a Deployment Engineer on all technical accounts, managing the relationship, scheduling, and overall account management, while the Deployment Engineer focuses on deep technical implementations. While coding is not a requirement, a strong curiosity about technology and the ability to engage in technical discussions about integrations, webhooks, and product functionality are essential.If you tend to be reactive, escalate issues frequently, or lack experience with technical SaaS products, this opportunity may not be the right fit for you.Your ResponsibilitiesManage a portfolio of assigned customer accounts comprehensively.Conduct daily Zoom meetings for onboarding, training, troubleshooting, and regular check-ins.Assist customers in configuring and utilizing the Whippy platform effectively.Resolve issues and coordinate with the Deployment Engineer as necessary.Provide guidance on best practices, AI agent setup, campaign strategies, and workflow design.Proactively monitor customer activity and reach out before issues arise.Identify opportunities for account expansion and communicate them to the team.

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Join Ripple as a Senior Business Recruiter for a 12-month contract, where you will play a pivotal role in our talent acquisition strategy. You will be responsible for identifying and attracting top-tier talent to drive our business forward. Your expertise in recruitment will help shape our teams and contribute to Ripple's innovative culture.

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We are seeking a highly skilled Senior Analyst in Mergers and Acquisitions (M&A) to join our dynamic team at boomilp. In this pivotal role, you will be responsible for conducting in-depth financial analysis, supporting due diligence processes, and assisting in the evaluation of potential acquisition opportunities. Ideal candidates will possess strong analytical skills, a keen eye for detail, and a passion for financial markets.

Be Part of the Financial Revolution.At Robinhood, our mission is to make financial services accessible to everyone. With an anticipated $124 trillion in wealth expected to be passed down to younger generations over the next two decades, we stand at the forefront of a monumental shift in finance. If you are eager to be a part of this transformative journey, we invite you to continue reading.About Our Team and Your RoleWe are assembling a world-class team dedicated to tackling some of the most significant challenges in finance using cutting-edge technology. We seek innovative thinkers and adept problem-solvers—individuals who are driven to create meaningful change. At Robinhood, complacency is not an option; we provide an environment where ambitious professionals can realize their full potential. Our agile team operates with a strong ethical foundation, where both expectations and rewards are substantial.The Derivatives team is focused on developing a regulated exchange catering to perpetual markets, with an emphasis on scaling infrastructure to meet the demands of rapid product expansion and increasing trading activity. Collaborating closely with product, infrastructure, and security teams, we deliver robust systems that facilitate new contract launches and market growth. Our work is primarily centered on backend systems that prioritize accuracy, performance, and reliability in high-volume trading scenarios.In the capacity of a Senior Software Developer, you will design and implement backend systems that are critical for derivatives trading, encompassing order handling, execution workflows, and risk-sensitive processes. Your contributions will enhance system performance, assure data integrity, and support the scalability of our platform as trading volumes rise. This position requires expertise in environments where low latency and high throughput are paramount, ensuring that execution precision is vital for user experience and market integrity.This role is based in our Toronto office, with an expectation of in-person attendance for at least three days a week.At Robinhood, we champion the value of in-person collaboration to accelerate progress, inspire innovation, and foster community. Our workspace is thoughtfully designed to energize and support high-performing teams.Participation in an on-call rotation is required to support business operations.

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