Qualifications
What We Are Seeking
We are looking for a detail-oriented and relationship-focused Senior Project Manager to bolster our Strategic & Health Plan Partnerships team in delivering exceptional experiences and achieving operational excellence. In this pivotal role, you will act as the primary point of contact for assigned internal and external partners, ensuring seamless communication, effective execution, and alignment across various teams.
Your responsibilities will include coordinating with product, operations, clinical, technical, and account management teams to facilitate successful launches and program delivery, while proactively addressing any challenges. The ideal candidate will possess strong project management skills, a keen eye for detail, and the ability to juggle multiple workstreams while upholding a high standard of partner satisfaction.
Success in this position requires a comfort with data to track KPIs and SLAs, support business reviews (MBRs/QBRs), and translate insights into actionable improvements. You will be instrumental in defining potential partnerships, maintaining partnership health, supporting renewals, and identifying opportunities for enhancing performance and engagement. This role is perfect for someone who thrives in a fast-paced environment and enjoys balancing relationship management with operational execution.
About the job
Join Our Mission at BetterHelp
At BetterHelp, we are dedicated to breaking down the barriers to therapy and ensuring that mental health care is accessible to everyone. Established in 2013, we have grown to become the largest online therapy platform in the world, offering affordable and convenient services to millions globally. With a network of over 30,000 licensed therapists, we empower individuals to take control of their mental health and transform their lives. Our commitment to addressing the increasing demand for mental health services drives our continuous growth and innovation.
As the Senior Project Manager for Strategic Partnerships, you will collaborate with a diverse team of licensed clinicians, engineers, product specialists, creatives, marketers, and business leaders who are passionate about enhancing access to therapy. At BetterHelp, we prioritize the mental well-being of our employees just as much as our mission, investing in their health and professional growth. Here, you will have the opportunity to create your own career path, make a significant impact, and face new challenges every day, all while being supported by our community.
About BetterHelp
BetterHelp is a pioneering online therapy service founded in 2013, focused on making mental health care accessible and affordable for all. With a vast network of licensed therapists, we are committed to helping individuals take charge of their mental health and improve their lives. Our ongoing mission is to meet the growing demand for mental health services and to innovate continuously in this vital field.