Manager of Revenue Operations
NiCE
Full-time|On-site|USA - Hoboken, NJ At NiCE, we embrace challenges and push boundaries. Our ambition and drive to innovate set us apart, and we strive for excellence in everything we do. If you're passionate about making a significant impact and seeking an exciting career opportunity, NiCE is the place for you.What will your role entail?The Manager of Revenue Operations will take charge of designing, governing, and optimizing our comprehensive revenue engine across Sales, Marketing, Customer Success, Partners, and Finance, leveraging advanced AI tools. This position is crucial for ensuring our business operates with transparency, consistency, and reliability by managing the operating model, governance frameworks, and cross-functional alignment necessary for effective execution.This leader will collaborate closely with Go-To-Market executives, Business Operations, Finance, and Strategy teams to foster scalable processes, enhance forecasting accuracy, establish consistent funnel definitions, and enforce operational rigor across our global sales teams.Your Impact:Operating Model & GovernanceDefine and document the comprehensive operating model from lead to opportunity, booking, billing, and renewal.Establish and maintain global governance frameworks, including funnel definitions, stage criteria, forecasting methodologies, and deal approval standards.Collaborate with Sales, Finance, and Operations to ensure adherence to booking policies, forecasting rules, and revenue recognition standards.Drive uniformity in operating norms across all regions and business lines.Contribute to annual planning processes, including segmentation, capacity planning, territory modeling, and quota establishment.Rhythm of the Business (ROTB)Facilitate the cross-functional operating cadence, including Quarterly Business Reviews (QBRs), Monthly Business Reviews (MBRs), forecast calls, pipeline reviews, and executive readouts.Create templates, pre-reads, dashboards, and guidance for each meeting type.Ensure operational preparedness, scheduling, alignment, and execution of best practices across teams.Forecasting & PerformanceSupport the development and implementation of global forecasting methodologies and schedules.Monitor pipeline health, conversion metrics, and performance against targets.Identify risks, opportunities, and insights to enhance leadership decision-making.
Apr 13, 2026