About the job
At Veeam, we pride ourselves on being the Data and AI Trust Company, dedicated to empowering organizations by ensuring their data and AI are comprehensively understood, secured, and resilient. As a leader in data resilience and security posture management, Veeam is positioned at the forefront of the convergence of identity, data, security, and AI risk. With our headquarters in Seattle and offices across more than 30 countries, we protect over 550,000 customers globally, earning their trust to keep their businesses operational. Join us in our mission as we advance fearlessly together, fostering growth, learning, and delivering impactful solutions for some of the world’s largest brands.
ROLE OVERVIEW
The Senior Renewals Operations Manager, Customer Support serves as a strategic, highly cross-functional partner, focused on enhancing the effectiveness, scalability, and overall experience of our global Customer Technical Support team. Collaborating closely with the VP of Customer Technical Support, this position is pivotal in managing the end-to-end Technical Support Engineer (TSE) experience, ensuring process excellence, data-driven execution, and operational consistency across various regions.
This role is central to our post-sales ecosystem, aligning Customer Support with Renewals, Customer Success, Professional Services, and Sales to provide a seamless, scalable, and predictable customer experience. Utilizing data, analytics, and AI-driven insights, the role aims to boost performance, enhance decision-making, and facilitate continuous improvement. This position is a high-impact individual contributor role with significant executive visibility.