The ideal candidate should possess strong analytical capabilities, exceptional organizational skills, and outstanding communication abilities. A background in contact routing administration or as a Genesys administrator is crucial, along with a comprehensive understanding of routing configurations and rules. Familiarity with various customer experience technologies across channels such as Phone, IVR, Chat, Email, and Social Media is required. A proven ability to leverage data to enhance customer journeys and a commitment to fostering a seamless experience for both guests and hosts are essential.
About the job
Join Airbnb's Community Support team as a Senior Routing & Channel Optimization Coordinator, where you will play a pivotal role in enhancing the experiences of our global community of guests and hosts. This position involves collaborating with technical teams to optimize routing rules and configurations, ensuring that our 100 million lifetime guests and over 3 million listings receive seamless support across all channels. Your analytical skills, profound understanding of customer experience technologies, and experience as a Genesys or contact routing administrator will be essential in driving our mission forward.
About Airbnb, Inc.
Founded in 2007, Airbnb has transformed the way the world travels by connecting over 5 million hosts with more than 2 billion guests globally. Our platform offers unique stays and experiences that empower guests to engage with communities in authentic ways. Join us on our mission to support a vibrant network of hosts and guests, making travel more accessible and enjoyable for everyone.
This job posting is no longer active and is not accepting applications.
The ideal candidate should possess strong analytical capabilities, exceptional organizational skills, and outstanding communication abilities. A background in contact routing administration or as a Genesys administrator is crucial, along with a comprehensive understanding of routing configurations and rules. Familiarity with various customer experience technologies across channels such as Phone, IVR, Chat, Email, and Social Media is required. A proven ability to leverage data to enhance customer journeys and a commitment to fostering a seamless experience for both guests and hosts are essential.
About the job
Join Airbnb's Community Support team as a Senior Routing & Channel Optimization Coordinator, where you will play a pivotal role in enhancing the experiences of our global community of guests and hosts. This position involves collaborating with technical teams to optimize routing rules and configurations, ensuring that our 100 million lifetime guests and over 3 million listings receive seamless support across all channels. Your analytical skills, profound understanding of customer experience technologies, and experience as a Genesys or contact routing administrator will be essential in driving our mission forward.
About Airbnb, Inc.
Founded in 2007, Airbnb has transformed the way the world travels by connecting over 5 million hosts with more than 2 billion guests globally. Our platform offers unique stays and experiences that empower guests to engage with communities in authentic ways. Join us on our mission to support a vibrant network of hosts and guests, making travel more accessible and enjoyable for everyone.