Join Our Exciting Journey
For nearly six decades, Coates Group has been at the forefront of forging impactful connections between globally recognized brands and their consumers. While we take pride in our achievements, we're just beginning our next chapter!
As a leading global technology firm, we are dedicated to crafting engaging, smart, and personalized customer experiences through our innovative digital hardware, proprietary content management system, and industry-leading digital signage solutions. (If you've made a purchase at McDonald's drive-thru or in-store globally in recent years, you've likely interacted with our cutting-edge solutions.) Our presence spans over 50 international markets, with nine offices worldwide, proudly anchored by our headquarters in our birthplace of Sydney, Australia.
Coates Group embodies the values of a family-owned business while embracing the innovative spirit of a start-up, all of which propel our mission – Creating Connections. Empowering Partnerships. Always Evolving. Through dedication, creativity, and hard work, we have emerged as industry leaders, winning accolades and setting records, all while remaining committed to ongoing growth and adaptability. We are honored to be a two-time recipient of the Australia Good Design Award and have successfully executed the largest hardware deployment in Quick Service Restaurant history.
Our team is characterized by curiosity, charisma, and authenticity, and we celebrate and harness the diversity within our crew. We are innovators, kindness advocates, experts, creators, thinkers, challengers, collaborators, and high achievers. Together, as a united Crew, we are transforming how the world’s top brands leverage technology to optimize customer experiences.
The North America Senior Sales & Operations Planning Manager will lead and streamline the comprehensive Sales & Operations Planning (S&OP) process throughout North America. This pivotal role ensures synchronization among commercial, product, and supply chain divisions to produce a cohesive, viable, and financially sound plan. The individual will oversee the monthly S&OP cycle, which includes Product Management Review, Demand Planning, Supply Planning, and Executive S&OP Review. The main goal is to harmonize demand and supply while enhancing service levels, inventory management, cost efficiency, and revenue growth. The Senior S&OP Manager will serve as the key integrator across functions, facilitating informed decision-making, transparency, and accountability.
