Your ResponsibilitiesProgram Development: Utilize data analytics to design and implement multi-channel customer success programs, including automated email campaigns, in-product prompts, and self-service portals, aimed at specific customer segments and lifecycle stages.Customer Health Management: Analyze data and AI-driven insights to define and manage customer health metrics such as usage patterns, feature adoption, and revenue growth. Proactively identify at-risk accounts and implement necessary interventions.Voice of the Customer: Collect and analyze feedback from our scaled customer base, providing actionable insights to product, marketing, and sales teams to influence roadmap decisions.Playbook Strategy: Create and curate relevant lifecycle playbooks focused on optimizing game development workflows and monetization strategies related to Unity’s suite of tools.
About the job
Exciting Opportunity Join Unity's dynamic scaled customer success team as a Senior Scaled Customer Success Specialist. In this pivotal role, you will empower small to mid-sized gaming studios, leveraging your expertise in the entire game development lifecycle—from initial concept through to live service monetization. Your ability to harness AI and automation tools will be crucial in delivering tailored, impactful support to a diverse portfolio of customers.
As a key player in our mission, you will drive the transformation of traditional one-on-one customer success into a scalable, high-efficiency model. Your work will ensure that our gaming partners maximize their value and success while utilizing Unity’s platform and tools, all while providing a world-class customer experience.
About Unity
Unity is a leading platform for creating and operating real-time 3D content. We empower developers and creators around the world to build extraordinary experiences across the gaming, film, automotive, architecture, and engineering industries. Our commitment to innovation and excellence has positioned us as a trusted partner for thousands of creators and organizations globally.
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Your ResponsibilitiesProgram Development: Utilize data analytics to design and implement multi-channel customer success programs, including automated email campaigns, in-product prompts, and self-service portals, aimed at specific customer segments and lifecycle stages.Customer Health Management: Analyze data and AI-driven insights to define and manage customer health metrics such as usage patterns, feature adoption, and revenue growth. Proactively identify at-risk accounts and implement necessary interventions.Voice of the Customer: Collect and analyze feedback from our scaled customer base, providing actionable insights to product, marketing, and sales teams to influence roadmap decisions.Playbook Strategy: Create and curate relevant lifecycle playbooks focused on optimizing game development workflows and monetization strategies related to Unity’s suite of tools.
About the job
Exciting Opportunity Join Unity's dynamic scaled customer success team as a Senior Scaled Customer Success Specialist. In this pivotal role, you will empower small to mid-sized gaming studios, leveraging your expertise in the entire game development lifecycle—from initial concept through to live service monetization. Your ability to harness AI and automation tools will be crucial in delivering tailored, impactful support to a diverse portfolio of customers.
As a key player in our mission, you will drive the transformation of traditional one-on-one customer success into a scalable, high-efficiency model. Your work will ensure that our gaming partners maximize their value and success while utilizing Unity’s platform and tools, all while providing a world-class customer experience.
About Unity
Unity is a leading platform for creating and operating real-time 3D content. We empower developers and creators around the world to build extraordinary experiences across the gaming, film, automotive, architecture, and engineering industries. Our commitment to innovation and excellence has positioned us as a trusted partner for thousands of creators and organizations globally.