About the job
About Glia
Glia stands at the forefront of AI-driven customer service solutions tailored for banks and credit unions. Our innovative platform seamlessly integrates AI with human agents across various voice and digital interactions through our unique ChannelLess® Architecture. With our commitment to AI for All™, organizations can transcend the traditional tradeoff between efficiency and customer experience by utilizing AI to automate conversations and enhance service operations.
With a valuation exceeding $1 billion and recognized as a Deloitte Technology Fast 500™ company for five consecutive years, Glia empowers over 700 financial institutions while boasting an impressive 72 NPS. We are proud to be certified as a Great Place to Work, achieving a remarkable 98% employee satisfaction rate.
The Role
As a Senior Software Engineer within the Media Essentials team (project codename: Ether), your primary responsibility will be to develop exceptional rich media solutions that facilitate profound interactions for Glia’s clientele. Your contributions will serve as a catalyst, significantly influencing the successful realization of our ambitious Voice+AI roadmap.
Team Dynamics
While this role is designed for a hybrid or remote work model, we deeply value face-to-face interactions. For our teammates located in Estonia, we highly encourage regular office attendance. Our engineering teams, including remote members, convene at least bi-annually to foster collaboration, innovation, and relationship-building. Travel may be necessary for these gatherings, which could also encompass the later stages of the interview process.
Our team is spread across Estonia (Tartu, Tallinn), Portugal, and Spain, with processes tailored for remote collaboration. Though we prioritize remote work, we maintain physical offices in both Tallinn and Tartu, offering the option for local team members to work on-site if they prefer. We operate within the Eastern European time zone (EET/EEST) and are actively seeking talent in Estonia and Poland.
Current Technology Stack
Backend: Go, Elixir, Ruby, Python
Frontend: React, JavaScript, TypeScript
Infrastructure: AWS, Kubernetes (EKS), Docker, Terraform
Databases & Persistence: PostgreSQL (RDS), DynamoDB, Redis
Event Streaming & Messaging: Apache Kafka, RabbitMQ
AI: Amazon Bedrock, Claude Code, Google Gemini

