About the job
About Us
Ada is a pioneering AI customer service platform dedicated to transforming the customer experience. Our mission is to elevate the standard of customer service by enabling enterprise companies to deliver exceptional, instant, proactive, and personalized interactions. We are committed to making customer service extraordinary for everyone.
As an innovative AI transformation partner, Ada combines strategic insights with robust AI agent management technology, propelling businesses toward AI maturity. Our platform has empowered over 83% of customer conversations to be resolved effortlessly through automation, allowing teams to regain valuable time and resources for growth while enhancing customer focus on what truly matters.
Founded in 2016, Ada has facilitated over 5.5 billion interactions for top-tier brands like Square, YETI, IPSY, and Monday.com, saving millions of hours of human effort. With over $250M in funding from leading investors such as Accel, Bessemer, FirstMark, Spark, and Version One Ventures, Ada is at the forefront of AI application in customer service.
At Ada, we believe that individual growth reflects our collective progress. Our values are anchored in fostering continuous improvement and ambition. If you are eager to grow and make an impact, Ada could be the perfect place for you.
Discover more at www.ada.cx.
Engineering at Ada
At Ada, every team member is regarded as an “Ada Owner,” emphasizing both equity sharing and the expectation to actively influence our technical roadmap. We embody the value of “Always Be Improving,” fostering a culture of personal and professional growth that creates a challenging yet rewarding environment.
With AI and LLMs central to our operations, staying ahead of technological advancements is crucial for our success.
Your Role
As a Senior Software Engineer on our Voice team, you will collaborate with internal and external stakeholders, product managers, and designers to drive the execution of innovative projects that enhance our voice capabilities. Your expertise will contribute significantly to shaping our product offerings and improving customer interactions.

