About the job
About Zodia Custody
Zodia Custody stands at the forefront of digital asset custody, uniquely positioned as an institution-first custodian powered by a collaboration between renowned financial institutions such as Standard Chartered, Northern Trust, SBI Holdings, and National Australia Bank. Our mission is to empower institutional investors globally to harness the vast potential of the digital asset landscape securely and confidently. By leveraging advanced technology, comprehensive custody solutions, and a steadfast commitment to governance and compliance, Zodia Custody adeptly addresses the intricate needs of institutional investors.
Role Overview
As a Senior Solutions Relationship Manager, you will act as a key strategic adviser to our institutional clients, blending extensive financial services knowledge with exceptional technical account management skills. You will oversee a dedicated portfolio of enterprise clients, ensuring the delivery of outstanding service and fostering strategic partnerships.
Key Responsibilities:
Client Partnership & Advisory
- Serve as the primary strategic adviser and trusted partner for enterprise clients, cultivating deep relationships with C-suite executives and pivotal stakeholders within the client's organization.
- Gain a thorough understanding of each client's business model, strategic goals, regulatory obligations, and operational processes to provide tailored consultative guidance.
- Conduct quarterly business reviews and strategic planning sessions to align Zodia’s offerings with the evolving needs of institutional clients.
- Act as the client's advocate within the organization, ensuring their feedback shapes product development and service enhancement initiatives.
Account Management & Growth
- Manage the complete client lifecycle from onboarding to expansion, facilitating the seamless integration of Zodia’s solutions into client operations.
- Identify and cultivate new revenue opportunities through a deep understanding of client challenges and strategic initiatives.
- Collaborate with Sales and Product teams to design customized solutions that meet specific institutional requirements.
- Proactively monitor service delivery metrics and client health indicators to anticipate and mitigate potential issues.
- Lead cross-functional responses to service disruptions, ensuring swift resolution and transparent communication.
- Escalate critical issues as needed while maintaining ownership of the resolution process and client communications.