About the job
Join ASAPP, where we are dedicated to revolutionizing customer experiences through cutting-edge AI technology. Our mission is clear: to provide the fastest and most effective AI-driven customer service solutions. We are anchored by principles such as unwavering customer focus, intentional speed, ownership, and a commitment to results. Our teams are small yet highly proficient, favoring simplicity over complexity and fostering continuous growth through curiosity, data, and craftsmanship.
We are assembling a diverse global team of tech enthusiasts and problem solvers who excel in dynamic environments. Here at ASAPP, collaboration is key, and we approach every challenge with a Day 1 mentality. With offices in New York City, Mountain View, Latin America, and India, we are looking for individuals motivated by continuous learning and the excitement of building innovative solutions in a high-growth startup atmosphere.
We are on the lookout for a Senior Staff Systems Engineer to spearhead the architectural vision for our GenerativeAgent product. In this pivotal role, you will design and develop a highly scalable, multi-agent platform that supports real-time voice and text customer service experiences across various sectors.
As a Senior Staff Engineer, you will set the long-term direction for our systems, tackle some of the most challenging technical problems the organization faces, and collaborate closely with leaders in engineering, product, security, and operations. Your efforts will ensure that our systems are resilient, scalable, and aligned with customer needs as well as business objectives, while maintaining a strong hands-on approach and significant organizational influence.