About the job
Join CloudFactory, a mission-driven organization dedicated to harnessing the transformative power of AI to create meaningful change in the world. We merge cutting-edge technology with a diverse global workforce to convert unusable data into valuable insights, driving substantial real-world impact.
As more than just a workplace, we are a vibrant global community that values strong relationships and believes in the life-changing potential of meaningful work. Our commitment to earning, learning, and serving inspires every aspect of our operations as we work towards connecting one million people with impactful employment opportunities and nurturing leaders worth following.
Our Culture
At CloudFactory, we cultivate a workplace where everyone feels empowered, valued, and inspired to express their true selves. Our core values include:
- Mission-Driven: We prioritize creating economic and social impact.
- People-Centric: We are deeply invested in our team's growth, well-being, and inclusivity.
- Innovative: We embrace change and collaborate to improve processes.
- Globally Connected: We encourage collaboration across diverse cultures and perspectives.
If you are passionate about innovation, teamwork, and making a tangible difference, we would love to welcome you to our team!
Role Overview
As a Senior Talent Management Specialist, you will be instrumental in supporting people operations and employee relations within Kenya. Your role will ensure the consistent application of policies, processes, and employment practices. Collaborating closely with the broader Global Talent and Finance Teams, you will manage cases objectively, provide operational HR support, and uphold compliance, partnering with the Head of Talent for escalated and complex issues. This position offers a unique opportunity for professional growth while contributing to a purpose-driven organization.
Key Responsibilities:
Employee Relations Management
Oversee employee relations matters, including:
- Handling disciplinary cases
- Conducting investigations
- Implementing performance improvement plans
- Addressing behavioral and conduct issues
- Ensuring fair, consistent, and legally compliant resolution of cases.
Manager Support
Provide guidance to managers on:
- Employee relations processes
- Performance management procedures
- Policy interpretation
- Addressing employee concerns
Talent Lifecycle Coordination
Support operational aspects of the employee lifecycle, including:
- Onboarding processes
- Performance management
- Offboarding procedures
- Benefits administration support.
Compliance & Documentation
- Maintain accurate HR case documentation
- Ensure adherence to Kenya labor regulations and internal policies
- Support audits and reporting requirements.