About the job
Clifford Chance, a premier global law firm, assists clients in accomplishing their objectives by merging top-tier global standards with localized knowledge. The firm boasts unparalleled resources across the Americas, Asia, and Europe, focusing on essential commercial activities including capital markets, corporate and M&A, finance and banking, real estate, tax, pensions and employment, as well as litigation and dispute resolution.
In addition to remarkable legal careers, Clifford Chance provides outstanding opportunities within its Business Professionals Group, the backbone of its global operations. By becoming part of this team, you will foster innovation in service delivery, contributing to the success of a vibrant, multinational enterprise. Business professionals play a vital role in the firm’s operations and are essential to its ongoing success.
As a Senior Technical Support Analyst, you will deliver exceptional customer-centric support in a collaborative environment. Your responsibilities will encompass managing and resolving a variety of issues related to computers, mobile devices, IT equipment, applications, and services, as well as assisting with hardware refreshes. You will also provide comprehensive support for audiovisual setups in meeting rooms and event spaces, including conferencing and web conferencing systems. Additionally, you will assist with internal client events, podcast sessions, video creation and editing, and video streaming.
This fast-paced and dynamic role demands a proactive, detail-oriented, and structured approach. Strong process discipline is crucial to ensure consistent, high-quality service delivery. Collaboration and teamwork are pivotal for success in this position.
Key Responsibilities
The Senior Technical Support Analyst will collaborate with a dedicated team to offer comprehensive technical support services, including in-person audiovisual support at deskside, in meeting rooms, and event spaces across the UK region. Based in the London office, occasional travel to other locations may be necessary.
The role involves interfacing with other support teams within the region and as part of the firm’s global support network. You are expected to swiftly understand how lawyers operate to analyze and propose solutions that fulfill their technical needs. Strong listening skills and the confidence to provide advisory support using the firm’s technologies and tools are critical.
The ideal candidate will possess expertise in core technologies such as Windows OS, Outlook, Office 365, and cloud-based applications, with a proven ability to troubleshoot effectively. Participation in an after-hours on-call rotation is a part of this position.