Qualifications
Proven experience in a technical support role, preferably in a senior capacity.Strong troubleshooting and problem-solving skills.Excellent communication skills, both verbal and written.Ability to work collaboratively in a team environment.Familiarity with ticketing systems and customer relationship management tools.A degree in Computer Science or a related field is preferred.
About the job
Join our dynamic team as a Senior Technical Support Executive at Adeeba E Services Pvt Ltd in Kolkata. In this role, you will be responsible for providing exceptional technical support to our clients, ensuring their issues are resolved efficiently and effectively. You will be the first point of contact for customers experiencing technical difficulties, guiding them through troubleshooting steps and resolving their concerns.
As a Senior Technical Support Executive, you will also mentor junior team members, contribute to knowledge base articles, and assist in improving support processes. Your expertise will help us enhance the overall customer experience and maintain high service standards.
About Adeeba E Services Pvt Ltd
Adeeba E Services Pvt Ltd is a leading provider of technical support services based in Kolkata, India. Our mission is to deliver top-notch customer service and support solutions that empower our clients to succeed. We pride ourselves on our commitment to excellence and our ability to adapt to the ever-evolving technological landscape.