Qualifications
Key Responsibilities:Address technical inquiries and support tickets escalated from the Customer Service team.Oversee and maintain inventory tracking for onsite technicians, including tools, parts, and equipment.Provide operational and technical coordination support to onsite technicians.Assist in scheduling onsite service appointments and coordinate urgent service requests as necessary.Act as backup support for onsite assignments during technician absence or urgent manpower shortages.Review onsite service reports submitted by technicians, ensuring data accuracy and completeness.Help report product or quality issues to suppliers and follow up as needed.Qualifications:Exceptional organizational and coordination skills with a keen attention to detail.Ability to manage multiple tasks and priorities in a fast-paced environment.Strong communication skills and a collaborative spirit to work with cross-functional teams.Comfortable handling administrative, coordination, and operational support tasks.Proficient in Microsoft Excel, Google Sheets, or similar tools for reporting and tracking.Responsible, proactive, and capable of independent work when required.Prior experience in operations support, technical support coordination, logistics, or service coordination is a plus.
About the job
At PRISM+, Singapore's premier homegrown electronics brand, we are dedicated to making cutting-edge technology accessible to everyone. With a strong foothold in key markets including Australia, Malaysia, and the Philippines, we aim to disrupt traditional industries through innovation and exceptional value. Established in 2017, PRISM+ swiftly rose to prominence as the leading monitor and smart TV brand in Singapore, renowned for our affordable premium products and award-winning customer experience. Our product range has since expanded to include a diverse selection of budget-friendly home electronics and appliances.
Join us on our exciting journey at PRISM+, where innovation meets impact. Here, your ideas are valued, your professional development is prioritized, and together we can shape the future of consumer technology.
About PRISM+
PRISM+ is Singapore's leading homegrown electronics brand, dedicated to making premium technologies accessible to the masses. We disrupt established industries with innovation and value, providing a wide range of affordable premium home electronics and appliances.