About the job
Skydio stands as a pioneer in the drone industry, recognized as the leading US drone company and the foremost innovator in autonomous flight technology, which is essential for the future of drones and aerial mobility. Our team possesses extensive expertise in artificial intelligence, coupled with unparalleled hardware and software development capabilities, operational excellence, and a steadfast commitment to customer satisfaction. We aim to empower a diverse spectrum of drone users, ranging from utility inspectors to first responders and military personnel in challenging environments.
Role Overview:
As a Senior Technical Support Specialist, you will be an integral part of a dynamic team, delivering in-depth diagnostic and advisory services on drone and cloud features to our business and government clientele. Your hands-on experience and thorough knowledge of Skydio products will be vital in ensuring our customers' operations remain seamless. You will liaise closely with our engineering and marketing teams to provide insights into the customer experience, tackling challenges related to hardware and software, including firmware troubleshooting, mission optimization, and diagnostics of cloud network issues. Your analytical skills will be put to use as you investigate flight or media streaming issues, recommend mitigations, and collaborate with product teams to drive resolutions.
Location Requirement: This position is located in Bengaluru, India, and candidates must be prepared to work onsite five days a week.
Your Impact:
Serve as the liaison between Skydio and our enterprise customers, promptly addressing a variety of technical support inquiries.
Collaborate with internal teams to become proficient in Skydio's product offerings, processes, and specifications, particularly with regard to autonomy features.
Engage cross-functionally with teams including Product, Technical, Engineering, and Marketing to prioritize customer issues and escalations effectively.
Utilize your knowledge of the Internet Protocol Suite and networking technologies to troubleshoot issues.