About the job
We are seeking a dedicated and experienced (Senior) Technical System Analyst (m/f/d) to join our team!
As the steward of our live business logic, you comprehend that each API call and database entry signifies a commercial transaction, a merchant relationship, or a customer interaction.
Your objective is to ensure that our technical systems are impeccably aligned with our business objectives. You will employ your technical investigative skills to troubleshoot issues, but your true strength lies in your capability to understand, safeguard, and enhance the commercial processes that propel our success.
Key Responsibilities:
- Drive operational excellence within your business cluster by grasping how our specific business models function both commercially and technically.
- Conduct in-depth, independent Root Cause Analysis (RCA) by scrutinizing API payloads, system logs, and JSON/XML data structures to pinpoint deviations in business logic or technical systems.
- Lead the resolution of intricate technical incidents in live environments, collaborating with multiple teams to ensure swift recovery and strategic, lasting fixes.
- Proactively identify architectural weaknesses and bottlenecks, proposing technical enhancements that optimize system reliability before failures occur.
- Challenge senior-level requirements or existing technical structures as needed to safeguard the scalability and integrity of our underlying business models.
- Utilize tools such as SQL and Datadog to monitor process health and analyze complex datasets to boost efficiency and system stability.
Your Profile:
- A minimum of several years of professional experience in a tech-business interface role (e.g., Technical System Analyst, Technical Solutions Specialist, or Technical Business Analyst).
- Expertise in debugging and monitoring tools (e.g., Postman, Datadog) and proficiency in analyzing JSON/XML structures and API documentation.
- A proven track record in root cause analysis (RCA) and interpreting complex datasets to identify system inefficiencies.
- An assertive communicator capable of translating technical risks into strategic recommendations for senior management.
- A proactive, hands-on approach to problem-solving.
- Professional fluency in written and spoken English.

