About the job
Join our dynamic team as a Senior VIP IT Support Analyst, where you will take charge of the technology ecosystem for a CEO, executive team, and their families across multiple private residences and offices in EMEA and Singapore. This hands-on position entails complete ownership of IT infrastructure, devices, connectivity, and physical security technology, ensuring seamless operations under all circumstances.
Duties and Responsibilities:
- Ensure the technology environments across all locations remain seamless and validated, including support for laptops, tablets, mobile devices, AV equipment, and Zoom Rooms. Provide expert assistance for Microsoft 365, Teams, Zoom, Windows, macOS, and mobile platforms.
- Design, deploy, and manage complex multi-site network infrastructures, including LAN/WAN, managed switches, Wi-Fi, firewalls, and network segmentation.
- Configure and support satellite connectivity solutions (e.g., Starlink) for maritime and remote locations.
- Oversee physical security technologies, including CCTV, IP cameras, NVR systems, and access controls across all properties.
- Deliver on-demand support to executive family members regarding personal devices and home office setups.
- Manage the physical setup and installation of technology equipment at residences and ensure secure and functional technology configurations during business travel, including hotels, vehicles, and yachts.
- Maintain comprehensive management of all IT assets across locations, including device inventories, software licenses, and subscriptions, with proactive refresh protocols.
- Implement and sustain cybersecurity measures suitable for high-value individuals, including endpoint protection, MDM, firewall configurations, anti-malware solutions, and secure VPNs.
- Conduct proactive testing of all equipment and conferencing systems prior to meetings and events.
- Keep up-to-date documentation of system configurations, operational procedures, and issue resolutions across all locations.
- Be available on-call for urgent support outside of business hours under a structured on-call agreement.

