About the job
Join our dynamic team as a Senior Voice Engineer, where you will leverage your expertise in Avaya systems to enhance our client's voice communication infrastructure. This contract position in Durham, NC offers an exciting opportunity to work with cutting-edge technologies and make impactful contributions.
As a Senior Voice Engineer, you will be responsible for:
- Implementing and maintaining Avaya Communication Manager (5.2.1 or higher) and associated systems.
- Overseeing the Avaya Modular Messaging voicemail system and managing AES and SES servers.
- Configuring and troubleshooting Avaya SIPERA SBC and other SBCs.
- Monitoring VoIP systems using tools such as Nectar or other VoIP monitoring solutions.
- Documenting telecom infrastructure and ensuring compliance with internal controls.
- Providing exceptional technical support and resolving customer requests efficiently.

