Required Qualifications:High school diploma or equivalent.Ability to read and understand instructions and information clearly.A minimum of two years of experience in a dealership environment.General knowledge of vehicle mechanics and operations.ASE certification is preferred.Sales experience is a plus.Professional appearance and demeanor.Exceptional oral and written communication skills.Must be authorized to work in the USA.Must perform all duties safely and responsibly.
About the job
The Service Advisor plays a pivotal role in our service department, ensuring that service appointments are efficiently scheduled and that customers are informed about additional required services.
Key Responsibilities:
Coordinate service appointments and gather customer and vehicle data prior to arrival whenever possible.
Welcome customers promptly and courteously upon their arrival.
Provide detailed and accurate written estimates for labor and parts, and set clear "promised times" for service completion.
Monitor repair progress throughout the day. Communicate any changes in estimates or promised times to customers, explaining costs and time requirements in detail while securing authorization for any additional repairs.
Test-drive vehicles or coordinate with test technicians as needed.
Maintain a Customer Satisfaction Index rating that meets or exceeds manufacturer standards.
Advise customers on vehicle maintenance and the importance of adhering to manufacturer specifications using maintenance menus.
Achieve dealership standards for “hours per customer repair order written.”
Adhere to all federal, state, and local regulations, including those regarding hazardous waste disposal and OSHA requirements.
Follow all safety protocols and promptly report any accidents to management.
About Sonic Automotive, Inc.
At Land Rover Birmingham, a proud member of the Sonic Automotive family, we are dedicated to nurturing your career. With over 100 dealerships, we offer ample opportunities, resources, and support for your professional growth. Join us to embark on a rewarding career where your success is our priority.Compensation: $108K - $180K annually based on performanceComprehensive Benefits Offered!
This job posting is no longer active and is not accepting applications.
Service Advisor at Land Rover Birmingham | Birmingham
Required Qualifications:High school diploma or equivalent.Ability to read and understand instructions and information clearly.A minimum of two years of experience in a dealership environment.General knowledge of vehicle mechanics and operations.ASE certification is preferred.Sales experience is a plus.Professional appearance and demeanor.Exceptional oral and written communication skills.Must be authorized to work in the USA.Must perform all duties safely and responsibly.
About the job
The Service Advisor plays a pivotal role in our service department, ensuring that service appointments are efficiently scheduled and that customers are informed about additional required services.
Key Responsibilities:
Coordinate service appointments and gather customer and vehicle data prior to arrival whenever possible.
Welcome customers promptly and courteously upon their arrival.
Provide detailed and accurate written estimates for labor and parts, and set clear "promised times" for service completion.
Monitor repair progress throughout the day. Communicate any changes in estimates or promised times to customers, explaining costs and time requirements in detail while securing authorization for any additional repairs.
Test-drive vehicles or coordinate with test technicians as needed.
Maintain a Customer Satisfaction Index rating that meets or exceeds manufacturer standards.
Advise customers on vehicle maintenance and the importance of adhering to manufacturer specifications using maintenance menus.
Achieve dealership standards for “hours per customer repair order written.”
Adhere to all federal, state, and local regulations, including those regarding hazardous waste disposal and OSHA requirements.
Follow all safety protocols and promptly report any accidents to management.
About Sonic Automotive, Inc.
At Land Rover Birmingham, a proud member of the Sonic Automotive family, we are dedicated to nurturing your career. With over 100 dealerships, we offer ample opportunities, resources, and support for your professional growth. Join us to embark on a rewarding career where your success is our priority.Compensation: $108K - $180K annually based on performanceComprehensive Benefits Offered!