Qualifications
What You’ll DoClient Support & Service Delivery (70%)Manage client inquiries and service requests efficiently.Track and resolve service-related issues in a timely manner.Collaborate with internal teams to ensure seamless service delivery.Act as a liaison between clients and service teams to enhance client satisfaction.
About the job
Service Delivery Coordinator
Location: Hybrid in Cincinnati, OH
Employment Type: Full-Time
About the Role
CBTS is on the lookout for a dedicated Service Delivery Coordinator (SDC) to enhance our client engagement and streamline service delivery operations. In this pivotal customer-facing role, you will handle requests, monitor issues, support internal teams, and guarantee outstanding service for our clients.
This position provides a clear career advancement pathway to the role of Service Delivery Manager (SDM), complete with mentorship from experienced team members and practical experience in service delivery management functions.
About CBTS
CBTS is a leading provider of technology solutions serving enterprise and midmarket clients across various industries in the United States and Canada. Our comprehensive offerings include Application Modernization, Managed Hybrid Cloud, Cybersecurity, Unified Communications, and Infrastructure solutions. We specialize in developing and deploying modern applications and the secure, scalable platforms that support them, ensuring our clients' transformative business initiatives are successful. For further details about our services, please visit www.cbts.com.