About the job
Kaseya® stands at the forefront of IT infrastructure and security management solutions, catering to Managed Service Providers (MSPs) and internal IT teams globally. Our AI-driven technologies empower organizations to efficiently manage and safeguard their IT environments, fostering sustained business success. With a history of consistent double-digit growth supported by Insight Venture Partners (www.insightpartners.com), a premier global private equity firm investing in transformative technology companies, Kaseya is shaping the future of the industry.
Since our inception in 2000, Kaseya has expanded its reach to serve clients in over 20 countries across diverse industries, managing more than 15 million endpoints worldwide. Explore more about our award-winning solutions at www.Kaseya.com and discover our vibrant company culture.
At Kaseya, we embrace transparency and set clear expectations. Our successful team members are those who are committed to exceeding customer expectations and delivering exceptional service.
The Service Delivery Manager (SDM) plays a crucial role in ensuring a seamless customer experience across both NOC and Helpdesk services, integrating service governance, relationship management, and proactive success planning to facilitate reliable outcomes and cultivate long-term partnerships.
As the primary operational contact, you will oversee service health, escalation processes, customer adoption, retention strategies, and drive successful outcomes for our clients.