Qualifications
Key Responsibilities:Oversee service delivery for assigned clients, ensuring consistently high-quality RELEX services.Collaborate across departments to maintain business continuity while enhancing value for existing customers.Act as a trusted advisor for customers, addressing feature inquiries and service interruptions.Achieve financial targets alongside performance indicators related to service quality, including SLAs and customer satisfaction.What You Bring:Exceptional coordination and teamwork skills.Strong time management, a self-motivated and flexible approach, and a commitment to driving change.In-depth experience in service management and process development, including incident management and business continuity.Proven ability to deliver measurable value in a fast-paced environment.
About the job
About RELEX Solutions
RELEX Solutions is a dynamic and rapidly growing company with a workforce of over 2,000 dedicated professionals worldwide. In an era of fluctuating consumer demand and supply chain challenges, our innovative AI-driven, cloud-based platform empowers retailers and Consumer Packaged Goods (CPG) and Manufacturing (MFG) brands to swiftly adapt and enhance operational efficiency while effectively managing costs.
We are excited to invite a passionate Service Delivery Manager to join our expanding team in France, with offices in Lille and Paris.
As a member of our continuous service team, you will play a vital role in managing local service delivery, ensuring exceptional service for our customers while collaborating with our central service delivery team.
Your contributions will help propel the team towards excellence through coaching, knowledge sharing, and the pursuit of best practices in delivering world-class cloud services.
About RELEX Solutions
RELEX Solutions is a forward-thinking company at the forefront of transforming retail and supply chain operations through advanced AI technologies. Our commitment to innovation and excellence has positioned us as a leader in the industry, and we take pride in our collaborative and inclusive workplace culture.