About the job

Enhance the luxury service experience.
Join us as our next Service Delivery Team Manager for Luxury Travel & Lifestyle Services
We are on the lookout for a dynamic and strategic leader to manage the delivery of exceptional lifestyle services tailored for our high-net-worth Arabic clientele. This position is perfect for a dedicated service professional with extensive experience in luxury hospitality, travel, and concierge services.
Your Responsibilities
- Lead and nurture a high-performing team dedicated to providing bespoke lifestyle experiences to Arabic HNW clients.
- Guarantee service excellence by proactively enhancing efficiency, quality, and overall member satisfaction.
- Collaborate with global teams to align service delivery with business goals and industry trends.
- Manage high-level escalations, delivering swift and tailored solutions for our discerning clients.
- Foster continuous improvement by refining processes to surpass member expectations.

