About the job
Overview
*1st Shift - Saturday to Wednesday, 7:00 AM - 4:00 PM EST
As a Service Desk Analyst I, your role will involve addressing technical support inquiries via phone and email, delivering Level 1 technical assistance to our valued ePlus customers. You will excel in diagnosing issues, providing precise descriptions, and ensuring tracking until resolution.
For remote/hybrid roles: a key requirement for this position is the ability to be on camera while engaging with ePlus employees, customers, vendors, and business partners. Additionally, you must have reliable high-speed internet access (minimum 50 Mbps download / 15 Mbps upload) and dependable cell phone service.
Your Impact
Key responsibilities include:
- Delivering outstanding customer service consistently.
- Addressing customer inquiries in person, electronically, and via phone.
- Identifying, troubleshooting, and resolving customer issues effectively.
- Documenting, tracking, and monitoring problems to ensure timely resolution.

