About the job
Job Title: Service Desk Technician
Location: Cary, NC 27518
Type: Full-time
Position Overview:
As a Service Desk Technician, you will provide exceptional IT support services to our clients, both onsite and remotely. You will thrive in a dynamic 24/7 environment, ensuring all incidents are resolved within the agreed Service Level Agreements (SLAs) while maintaining a high standard of service excellence.
Main Responsibilities:
- Deliver effective IT support services across diverse clients.
- Ensure timely closure of all incidents within SLA parameters.
- Oversee installations, ensuring they are completed professionally and on schedule.
- Collaborate with customers and internal teams to maintain operational excellence.
- Provide end-user desktop support and troubleshoot issues.
- Support and maintain Microsoft Server and desktop environments.
- Manage Office 365 and G Suite solutions.
- Escalate IT issues as necessary.
- Configure and set up new laptops and desktops.
- Install authorized software on devices.
- Diagnose and resolve hardware and software problems.
Service Management / Identity Management:
- Manage user accounts across various platforms, including O365 and Active Directory.
- Create and maintain LAN accounts and shared resources.
- Standardize network resources to meet client requirements.
- Ensure customers have appropriate access to tools for business support.
- Administer user accounts and permissions on multiple servers and applications.
Candidate Attributes:
- Team-oriented with a willingness to assist others in achieving common goals.
- Open to feedback and suggestions from colleagues.
- Proactive in ensuring high-quality service delivery.