Qualifications
The ideal candidate should have:A minimum of a Diploma or Degree in any field.At least 2 years of experience in capacity analysis and service scheduling.Excellent communication skills with fluency in phone interactions.Strong planning and organizational abilities with meticulous attention to detail.The capability to prioritize tasks and manage time effectively.A knack for maintaining quality while meeting deadlines.A customer-focused attitude.A results-driven mindset.Note: Employment of foreign nationals is subject to local authorities’ approval and individual visa applications.Highly Desirable Attributes:Exceptional attention to detail and negotiation skills.Ability to manage multiple tasks simultaneously.Flexibility to establish rapport with individuals at all levels.Multilingual proficiency in both spoken and written English and Bahasa Malaysia; ability to communicate in other local dialects is an added advantage.Commercially aware and business-focused acumen.
About the job
Join Rentokil Initial:
We are seeking a proactive and energetic Service Planner, also referred to as Admin & Customer Service (6-Month Contract), to become a vital part of our dedicated team. In this role, you will be responsible for organizing customer service appointments and efficiently coordinating with our service team to develop optimal service schedules.
To support your success, we offer a competitive salary, performance-based bonuses, and ample opportunities for career advancement. You will receive comprehensive training on our products and hands-on support from our Service and Operations Team.
Your key responsibilities will include:
- Scheduling customer service appointments and collaborating with the service team to optimize service delivery.
- Accurately and efficiently inputting all relevant data into our internal systems.
- Monitoring service team progress to prevent any service backlogs.
- Analyzing service team capacity data to enhance scheduling processes.
- Participating in monthly inventory checks and preparing closing stock reports.
- Compiling service reports and invoices for customers upon request.
- Generating monthly performance reports.
About Rentokil Initial
Rentokil Initial is a leading global provider of pest control and hygiene services, committed to delivering high-quality service and innovative solutions to our clients. Our team thrives in a dynamic environment, focused on achieving results and fostering a culture of support and growth.
