About the job
Join Rentokil PCI as a Service Planner in Durgapur!
Rentokil PCI, a premier pest control service provider in India, is dedicated to delivering exceptional customer service across over 300 locations. Established in 2017 through a collaboration between Pest Control India and Rentokil, we strive to redefine industry standards.
As a Service Planner, you will play a vital role in ensuring the efficiency of our operations. Your responsibilities will include planning, scheduling, and managing technician assignments to optimize productivity and profitability. You will work closely with the Assistant Branch Manager and collaborate with multi-functional teams to enhance service delivery.
Your Key Responsibilities:
- Become proficient in internal software platforms including iCABS, ServiceTrak, and any future systems.
- Organize and plan daily, weekly, and monthly service schedules for all technicians.
- Prioritize renewals, inquiries, and service requests.
- Coordinate with sales and service teams to accommodate urgent service appointments.
- Address customer service complaints efficiently.
In this role, you will manage service documentation, ensure accurate data entry into business systems, and aid in the transition from paper-based to digital operations. You will also review service reports, monitor productivity, and maintain effective communication within your team.

