About the job
Join our dynamic team at Tribolatech India LLP as a proactive ServiceNow Business Analyst, where you will play a crucial role in the greenfield implementation of the ServiceNow platform. This position will primarily focus on leveraging the capabilities of the ITSM suite, CMDB, and Discovery modules. We are seeking an enthusiastic individual with robust functional expertise, exceptional communication skills, and the ability to showcase business value through the ServiceNow platform.
Key Responsibilities:
- Serve as the lead Business Analyst for the successful implementation of ITSM, CMDB, and Discovery modules within ServiceNow.
- Engage with stakeholders to effectively gather, analyze, and document both business and technical requirements.
- Utilize hands-on experience with the platform to test, validate, and demonstrate the functionalities of ServiceNow.
- Conduct engaging demos and walkthroughs to highlight capabilities and deliver value to business users.
- Act as a liaison between technical teams and business stakeholders.
- Assist in User Acceptance Testing (UAT), training, and support during go-live activities.
- Manage stakeholder expectations and provide consistent updates on project progress.

