Key ResponsibilitiesImplement, configure, and maintain ServiceNow workflows, service catalogs, business rules, client scripts, UI policies, reports, data imports, integrations, and other automation, adhering to best practices.Evaluate and analyze the effectiveness of existing configurations and workflows, developing strategies for enhancements and further integrations leveraging ServiceNow.Gather requirements, develop and execute test plans, manage ServiceNow administration, and provide tier 2 support.Work with senior engineers to identify opportunities for workflow automation and integrate AI orchestrators into enterprise processes.
About the job
We are looking for a talented ServiceNow Engineer to architect, develop, and maintain Dropbox's enterprise service management platform. This position emphasizes IT Service Management (ITSM) and associated modules, ensuring the effective delivery of core processes including incident, request, asset, and change management.
As a pivotal member of our Corporate Engineering team, you will be responsible for creating configurations, customizations, and integrations that address critical business needs. You will work closely with service owners, architects, and business stakeholders to enhance platform health, drive automation improvements, and ensure that our solutions adhere to high standards of quality and usability.
The ideal candidate will possess hands-on experience in ServiceNow development, a solid understanding of IT Service Lifecycle (ITIL) processes, and the ability to work both independently and collaboratively across teams.
About Dropbox
Dropbox is a leading provider of cloud storage and file synchronization services, committed to innovation and excellence in enterprise service management. Join us in revolutionizing how teams collaborate and work together seamlessly in a digital world.
This job posting is no longer active and is not accepting applications.
Key ResponsibilitiesImplement, configure, and maintain ServiceNow workflows, service catalogs, business rules, client scripts, UI policies, reports, data imports, integrations, and other automation, adhering to best practices.Evaluate and analyze the effectiveness of existing configurations and workflows, developing strategies for enhancements and further integrations leveraging ServiceNow.Gather requirements, develop and execute test plans, manage ServiceNow administration, and provide tier 2 support.Work with senior engineers to identify opportunities for workflow automation and integrate AI orchestrators into enterprise processes.
About the job
We are looking for a talented ServiceNow Engineer to architect, develop, and maintain Dropbox's enterprise service management platform. This position emphasizes IT Service Management (ITSM) and associated modules, ensuring the effective delivery of core processes including incident, request, asset, and change management.
As a pivotal member of our Corporate Engineering team, you will be responsible for creating configurations, customizations, and integrations that address critical business needs. You will work closely with service owners, architects, and business stakeholders to enhance platform health, drive automation improvements, and ensure that our solutions adhere to high standards of quality and usability.
The ideal candidate will possess hands-on experience in ServiceNow development, a solid understanding of IT Service Lifecycle (ITIL) processes, and the ability to work both independently and collaboratively across teams.
About Dropbox
Dropbox is a leading provider of cloud storage and file synchronization services, committed to innovation and excellence in enterprise service management. Join us in revolutionizing how teams collaborate and work together seamlessly in a digital world.