About the job
About Truelogic
Truelogic is a premier provider of nearshore staff augmentation services, based in New York. For more than 20 years, we have been committed to delivering exceptional technology solutions to businesses of all sizes, from innovative startups to established industry leaders, facilitating their digital transformation journeys.
Our team of over 600 highly skilled technology professionals, located across Latin America, is dedicated to driving digital innovation by collaborating with U.S. companies on their most significant projects. Whether working with Fortune 500 companies or emerging startups, we strive to deliver impactful results.
By applying for this role, you are taking a pivotal step towards joining a vibrant team that values your skills and ambitions. We focus on aligning your expertise with opportunities that foster remarkable career growth and success while contributing to transformative projects that shape the future.
Our Client
Our client is a leading digital mortgage and financial services company focused on creating scalable, technology-driven platforms that enhance customer and employee workflows across enterprise operations.
Job Summary
The ServiceNow Workspace Service Delivery Implementation Specialist will be responsible for designing, configuring, and implementing ServiceNow Workspace Service Delivery (WSD) solutions to support enterprise location management, onboarding/offboarding workflows, and service delivery operations. This position demands extensive expertise in the ServiceNow platform, strong scripting and integration skills, and the ability to deliver seamless, end-to-end workflows within a collaborative consulting framework. The ideal candidate will effectively combine technical execution with stakeholder engagement, ensuring that the ServiceNow solutions are scalable and widely adopted.
Responsibilities
- Design and develop automated workflows within the ServiceNow WSD suite to create intuitive, end-to-end service delivery experiences.
- Configure and customize ServiceNow using Business Rules, Client Scripts, UI Actions, and GlideScript/JavaScript to facilitate complex enterprise workflows.
- Establish and maintain integrations with external systems using REST/SOAP APIs and IntegrationHub to ensure consistency of enterprise data.
- Troubleshoot technical issues, optimize platform performance, and keep technical and process documentation up to date.
- Collaborate with ITSM teams and stakeholders to convert business requirements into scalable ServiceNow solutions.
- Provide training and enablement to stakeholders to enhance their understanding and usage of the ServiceNow platform.

