About the job
Join our dynamic team at De-railed Diner as a Shift Lead, where you will play a pivotal role in ensuring exceptional service and smooth operations. As a leader, you will inspire your team, keep operations on track during your shift, and guarantee that every guest leaves with a smile. In the absence of management, you will be the primary point of contact, ensuring that all aspects of the diner run seamlessly.
Key Responsibilities:
- Oversee and motivate team members to deliver efficient service during shifts.
- Follow proper procedures for opening and closing the diner.
- Maintain high standards of cleanliness and food safety throughout the diner.
- Provide essential training, guidance, and support to team members to enhance their performance.
- Address customer concerns and resolve issues with professionalism and care.
- Monitor shift performance to help achieve labor and food cost objectives.
- Assist with inventory management and restocking as required.
- Communicate shift updates, incidents, or concerns to management effectively.