About the job
Join the vibrant team at Miss J's Cafe as a Shift Lead! In this dynamic role, you'll oversee daily operations during your scheduled shifts, fostering an environment of excellence and teamwork. You will lead a dedicated team of baristas and service staff to ensure every guest receives an outstanding experience while maintaining our high standards of quality and efficiency.
Key Responsibilities:
- Supervise and uplift cafe staff during your shifts, ensuring effective team performance.
- Manage opening and closing procedures in accordance with our operational guidelines.
- Deliver exceptional customer service and swiftly address any guest concerns.
- Monitor inventory levels and assist in effective stock management.
- Process cash and POS transactions accurately and perform daily reconciliations.
- Uphold cleanliness and organization within the cafe, adhering to health and safety regulations.
- Train and mentor new team members, fostering their growth and integration.
- Communicate effectively with management regarding staff performance, inventory needs, and customer feedback.
- Ensure timely preparation and quality control of food and beverages.

