About the job
Join our dynamic team at Miss J's Cafe as a Shift Lead, where you will play a crucial role in managing daily operations during your shifts. Your leadership will inspire our team of baristas and service staff to provide outstanding customer experiences, uphold our high standards of quality, and ensure seamless café operations.
Key Responsibilities:
- Lead and mentor café staff during shifts, fostering a positive work environment.
- Oversee café opening and closing procedures in compliance with operational standards.
- Deliver exceptional customer service and efficiently address guest inquiries and concerns.
- Manage inventory levels and assist with stock replenishment.
- Process cash and POS transactions, maintaining accurate daily reconciliations.
- Ensure cleanliness and organization throughout the café in accordance with health and safety regulations.
- Train and support new team members, enhancing team performance.
- Maintain communication with management regarding staff performance, inventory requirements, and customer feedback.
- Ensure timely preparation and quality control of food and beverages.

