About the job
The Shift Leader at Arby's in Torrance, CA plays a crucial role in managing restaurant operations during scheduled shifts. This variable-hour position focuses on delivering exceptional guest experiences, overseeing staff performance, and ensuring that restaurant protocols are followed during high-traffic periods. As a Shift Leader, you will lead by example, demonstrating proficiency in all team member responsibilities and supporting the General Manager in their absence.
Key Responsibilities
Team Management
- Implement comprehensive training plans to develop team members and achieve operational goals.
- Ensure compliance with break schedules and work limitations as needed.
- Monitor team health and performance; address any concerns with management.
Guest Engagement
- Provide outstanding service to guests, addressing any issues with professionalism and care.
- Conduct regular inspections of the restaurant premises, engaging with customers to enhance their dining experience.
- Exhibit urgency and a customer-first approach while resolving guest complaints promptly.
Maintain a respectful and safe work environment by adhering to company policies, presenting a professional appearance, and following all hygiene protocols.

