About the job
Join the Wynn Resorts team as a Showroom Usher, where your main responsibilities will include:
- Warmly welcoming and engaging with guests before, during, and after performances.
- Checking and scanning tickets to ensure a smooth entry process.
- Assisting guests with seating arrangements and providing directions within the showroom.
- Monitoring each seating area to guarantee an exceptional experience for all attendees.
- Delivering outstanding customer service throughout the event.
- Observing audience behavior to maintain a respectful environment, addressing any disruptions like photography or recording.
- Addressing guest complaints effectively and escalating issues when necessary.
- Being well-versed in theater layout and show timings.
- Conducting visual sweeps of the theater post-show for any lost items.
- Enforcing house rules to create a comfortable atmosphere.
- Monitoring guest entry and exit at designated doors.
- Staying at your assigned post during the entire event unless taking a scheduled break.
- Understanding evacuation procedures and being prepared to assist guests in case of emergencies.

