About the job
Your Role:
As a Social and Community Engagement Coordinator, you will be essential in cultivating, engaging, and enriching our online communities across various social media platforms. Your responsibilities will include building strong relationships with our audience, managing brand reputation, and promoting community growth through strategic engagement and innovative content initiatives.
You will handle player inquiries, generate and curate community sentiment reports, support campaign executions, and leverage advanced social media tools to monitor performance and refine engagement strategies.
Your Team:
Join a dynamic team that thrives on positivity and collaboration. We foster a welcoming and inclusive atmosphere where every member feels valued, regardless of their industry experience. If you are enthusiastic about social media, real-time interaction, and user engagement, we want you to be part of our community! We prioritize teamwork, celebrate achievements, and support each other's development.
About Us:
We are a forward-thinking tech startup dedicated to innovation in the online gaming sector, specializing in crafting engaging casino games and sports betting platforms. Our commitment to adaptability and progressive strategies sets us apart in a constantly evolving technological landscape.
Key Responsibilities:
- Assist with customer support on social platforms, escalating complex issues while providing frontline community support to our players.
- Oversee and maintain social media accounts across platforms like X (Twitter), Instagram, Facebook, TikTok, Discord, Reddit, and other emerging channels.
- Devise and execute strategies to enhance social media presence, nurture online communities, and foster user loyalty and advocacy.
- Monitor, analyze, and report on community performance metrics, sentiment/engagement rates, and growth indicators.
- Engage with players through site chats, forums, and direct messages.
- Contribute to creative social content, whether written or visual, as needed.
- Assist in organizing both existing and new competitions, bonus initiatives, or promotional events as required.
- Stay informed about industry trends and integrate insights into strategies.
- Ensure all content and interactions adhere to community guidelines and brand standards.