About the job
About Dialpad
Dialpad is the foremost AI-driven customer communications platform that is revolutionizing the way businesses engage with their customers. With over 50,000 clients globally, including renowned brands such as Netflix, RE/MAX, Uber, Randstad, and Tractor Supply, Dialpad empowers organizations to forge deeper customer connections through real-time, AI-enhanced insights. Discover more at dialpad.com.
Life at Dialpad
At Dialpad, you will join an innovative team dedicated to our collective mission of ensuring the success of our customers and their employees. We value every interaction, enhancing each one with a platform that provides real-time insights and automation.
We embrace an ethos of continuous improvement where every team member utilizes cutting-edge AI to enhance both our platform and their individual skills. We seek individuals who not only meet our high expectations but also exceed them. Our aspirations are ambitious, and we believe that achieving them requires a team that operates at the peak of performance. We look for individuals who are driven, inquisitive, optimistic, persistent, and empathetic.
Your Role
As a Software Development Engineer in Test (SDET) specializing in Agentic AI, you will leverage your strong software engineering skills and expertise in test automation to ensure quality in AI-powered systems. Your responsibilities will include designing and implementing scalable automation using Python and Playwright for UI, API, and end-to-end testing; testing intricate agentic workflows that involve multi-step reasoning, tool invocation, and orchestration across diverse services; defining testing strategies for both deterministic and non-deterministic systems, and contributing to best practices for LLM and Agentic AI quality across the organization. You will engage hands-on with coding, participate in design and architectural discussions, and serve as a vital advocate for testability, observability, and overall quality.

