About the job
At NiCE, we believe in pushing boundaries and redefining the status quo. We are ambitious innovators aiming for excellence. If you share our passion for quality and are eager to embark on an exciting career journey, we have the perfect opportunity for you.
What does the role entail?
We are seeking a Software QA-UAT Engineer 2 to join our dynamic team in Pune. In this role, you will be pivotal in ensuring the delivery of high-quality products to our clients by collaborating closely with the QA team and cross-functional teams.
How will you contribute to our success?
- Daily management of client change requests, overseeing version upgrades, and engaging in system standardization processes – 75% Product Testing, 25% other responsibilities.
- Conduct thorough testing throughout the project lifecycle, including the development, execution, and verification of test cases.
- Track and report software defects while verifying resolutions in ticket tracking applications.
- Adhere to existing processes and provide suggestions for process improvements to enhance testing efficiency.
- Utilize troubleshooting skills to analyze logs.
- Work collaboratively with team leads to create effective testing strategies and plans.
- Deliver progress reports on testing and continuously assess risks during the testing phase.
- Support validation efforts by collecting evidence during testing and generating validation reports at the conclusion of cycles.
- Engage with team members to integrate innovations and demonstrate a commitment to excellence.
- Handle routine assignments requiring minimal judgment.
- Coordinate with other project teams and support groups to enhance cross-project initiatives for improved quality and faster resolutions.
Do you have what it takes?
- Minimum of 2 years of experience in a CCaaS technical operations environment.
- At least 1 year of hands-on experience in manual software testing.
- Strong understanding of manual testing principles.
- Familiarity with API testing.
- Proficiency in a scripting language.
- Experience with Open Source SOAPUI or Commercial READY API.
- Manual Testing certifications are a plus.
- Knowledge of XML and JSON.
- Experience with UI Automation tools.

