About the job
Join Our Team as a Software Support Specialist III!
We are on the lookout for a talented Software Support Specialist III who is ideally located within the Eastern Standard Time zone. In this role, you will be part of a dedicated team of three specialists, providing exceptional support to over 14,000 active Invoiced accounts.
- Deliver prompt and precise responses to a variety of inquiries regarding Invoiced features and integrations through email, phone, and chat. Given the complexity of our software, your replies will often require a personalized approach.
- Analyze integration, API, and payment logs to troubleshoot issues related to payment processing and Invoiced functionalities.
- Determine the right moments to transition client discussions from email to phone calls, independently scheduling and conducting these calls as needed.
- Escalate intricate issues to a Technical Software Support Specialist when necessary.
- Contribute to both internal and customer-facing documentation, enhancing our resource availability.
- Support the implementation and customer success teams by addressing client inquiries about Invoiced.
- Act as a Subject Matter Expert (SME) on Invoiced functionality, ready to assist internal teams with their questions.

