About the job
Shape the Future of AI Infrastructure
At Prime Intellect, we are revolutionizing the landscape of artificial intelligence by providing the foundational infrastructure that cutting-edge AI laboratories utilize. Our innovative platform, Lab, consolidates environments, evaluations, sandboxes, and high-performance training into a comprehensive full-stack system designed for post-training at frontier scale. From Reinforcement Learning (RL) and Supervised Fine-Tuning (SFT) to tool utilization, agent workflows, and deployment, we empower users with the tools they need to succeed. We don’t just provide the technology; we use it ourselves to train state-of-the-art models, ensuring that our clients receive top-tier solutions.
Recently, we successfully secured $15 million in funding, totaling $20 million, led by Founders Fund, with contributions from Menlo Ventures and esteemed angels like Andrej Karpathy, Tri Dao, Dylan Patel, and others. Join us as we continue to push the boundaries of what’s possible in AI.
Role Overview
This position is pivotal in bridging customer success, technical operations, and AI infrastructure delivery. You will collaborate closely with our customers to facilitate onboarding, deployment, and scaling on Prime Intellect's platform. Additionally, you will play a critical role in developing internal systems, workflows, and automation that enhance the scalability of our services.
Beyond individual account support, you will help shape how we cater to technically sophisticated clients, transforming high-touch support and deployment efforts into repeatable processes, improved tools, and sustainable operational efficiencies.
Your Responsibilities
Customer Success & Account Management
Act as the primary contact for customers utilizing our AI infrastructure
Manage customer onboarding and coordinate deployment from post-sale to production readiness
Cultivate trusted relationships with customer teams and proactively address issues, risks, and escalations
Collaborate with engineering and operations to ensure customer requirements are effectively communicated and executed
Systems Development & Operational Efficiency
Enhance internal systems supporting customer onboarding, deployment tracking, escalation management, and account health
Identify repetitive tasks and streamline them into efficient processes, tools, or automation
Define operational cadence, support infrastructure, and service model for scalable account management
Establish structure and improve customer experience through innovative solutions