About the job
Join Mercier Consultancy MD and embark on an exciting career as a Spanish Speaking Customer Service Representative in the Financial Sector, all while enjoying the stunning landscapes of Greece. If you have a passion for finance and are dedicated to delivering outstanding customer service, this role is tailored for you. In this position, you will assist clients in Spanish, guiding them through their financial inquiries effortlessly.
Key Responsibilities
- Address customer inquiries regarding financial products, services, and account management through phone, email, and chat in Spanish.
- Guide customers on account features, benefits, and tailored financial solutions.
- Support customers with transaction inquiries, account setups, and troubleshooting.
- Resolve customer complaints promptly and effectively.
- Maintain accurate documentation of all customer interactions in the CRM system.
- Work collaboratively with financial advisors and compliance teams to ensure excellent service and adherence to regulations.
- Stay updated on financial products, market trends, and company offerings to provide relevant insights to customers.

