About the job
Join the dynamic team at Mercier Consultancy as a Spanish-Speaking Customer Support Representative within our Automotive Insurance & Claims Department! This pivotal position serves as the initial touchpoint for our Spanish-speaking clients, offering critical assistance and guidance as they navigate their automotive insurance requirements and claims procedures. Your proficiency in the Spanish language, coupled with your customer service skills, will be essential in facilitating a seamless experience for our clientele.
This role is ideal for those who are enthusiastic about customer service and possess a keen interest in the insurance sector. If you excel in a fast-paced setting and take pleasure in helping others, we encourage you to apply!
Key Responsibilities
- Address customer inquiries in Spanish through phone, email, and chat channels.
- Provide assistance to clients regarding automotive insurance policies and claims.
- Accurately document customer interactions and resolutions in our systems.
- Collaborate with internal teams to resolve complex issues and offer timely solutions.
- Guide clients through the claims process, ensuring they understand every step.
- Collect customer feedback to enhance our services and support.
- Engage in training to stay informed on products, policies, and industry regulations.

