About the job
Join Mercier Consultancy as a Spanish-Speaking Customer Support Representative in our vibrant Online Marketplace Platform Department! In this pivotal role, you will be the go-to resource for our Spanish-speaking customers, guiding them through our online marketplace to ensure their shopping experience is nothing short of excellent.
This opportunity is ideal for individuals who have a passion for e-commerce and exceptional customer service. If you possess proactive communication skills and a talent for problem-solving, we would love to connect with you!
Key Responsibilities
- Engage with customers in Spanish through phone, email, and chat to address inquiries about the online marketplace.
- Provide detailed information on products, order statuses, returns, and shipping queries.
- Document customer interactions and solutions accurately in our support system.
- Work collaboratively with internal teams to resolve customer issues and escalate as needed.
- Collect customer feedback to enhance our services and product offerings.
- Participate in training sessions to remain informed about new product features and marketplace policies.

