About the job
About Us
Indie Campers stands as the premier global provider in road-trip travel, boasting one of the largest fleets of campervans and RVs worldwide. With an expanding footprint across Europe, North America, and Oceania, we are a rapidly growing company dedicated to making travel more connected, meaningful, and accessible to all. Our City Lead is crucial in realizing this mission at a local level by ensuring exceptional rental operations, seamless service coordination, and a consistently customer-focused experience. As the on-site leader, the City Lead champions operational excellence, team performance, and the overall customer journey in their city, serving as a vital link between global standards and local execution.
The Role
The City Lead is responsible for managing the day-to-day operations of a small depot, personally executing and coordinating all workflows due to the limited team size and lack of specialized units (Servicing, RV Sales, Support). This role involves 70–80% hands-on activities, ensuring smooth operational processes, high-quality customer service, precise documentation, and reliable fleet readiness. Furthermore, the Junior City Lead reports to the District Manager and is tasked with cost control within the depot, including effective use of resources, preventing unnecessary expenses, minimizing rework, and maintaining disciplined operational spending.
Key Responsibilities
- Execute and coordinate all rental workflows: check-in, check-out, documentation, and system updates (including cleaning and maintenance);
- Monitor daily KPIs;
- Encourage ancillary product sales through value-based selling;
- Perform basic checks on RVs/vans (battery, water systems, gas, lights, tyres);
- Quickly escalate complex technical or mechanical issues to regional servicing teams;
- Ensure complete accuracy of fleet status and readiness in operational systems;
- Coordinate daily shifts, priorities, and task allocation within a small team, including demonstrating SOPs and onboarding new hires;
- Supervise the preparation and presentation of RVs for sales appointments.

