About the job
At Intercom, we are pioneering the future of customer service with our cutting-edge AI technology. Our mission is to empower businesses to deliver exceptional customer experiences.
Our advanced AI agent, Fin, is the most sophisticated customer service AI available, enabling businesses to provide seamless, around-the-clock support. It can be integrated with our Helpdesk to create the Intercom Customer Service Suite, a comprehensive solution for handling more intricate customer inquiries that necessitate human intervention.
Established in 2011 and trusted by nearly 30,000 businesses worldwide, Intercom is redefining the customer service landscape. Guided by our core principles, we are committed to pushing boundaries, fostering innovation, and delivering outstanding value to our customers.
What’s the Opportunity?
Recently, we have seen a surge in demand for software engineers dedicated to working alongside our most strategic clients, helping to align their business objectives with our AI Agent for Customer Service, Fin.
As a Staff Forward Deployed Engineer, you will collaborate directly with these clients and our Go-To-Market team to thoroughly understand their use cases. You will design, develop, and implement tailored solutions, operating with a high degree of autonomy and being entrusted to set direction, take ownership of outcomes, and represent Intercom in high-stakes customer interactions. Your contributions will be vital in transforming how our clients scale their support operations, resulting in significant business impact.
Additionally, you will lead by example, serving as a cross-functional force multiplier who influences product direction through field insights and helps define the essence of Forward Deployed Engineering at Intercom.
If you seek a role that offers ownership, creativity, and the opportunity to guide R&D and Go-To-Market teams in a dynamic environment, this position is for you.

