About the job
About Faire
Faire is a revolutionary online wholesale marketplace that champions local businesses. We believe in empowering independent retailers worldwide, who collectively outpace giants like Walmart and Amazon, yet often remain small in comparison. By harnessing the power of technology, data, and machine learning, we connect a vibrant community of entrepreneurs, enabling them to discover exceptional products from around the globe. Our mission is to equip these small businesses with the tools and insights needed to compete against larger entities and succeed in their local markets.
Through our commitment to supporting independent businesses, Faire is fostering positive economic growth in communities worldwide. We seek smart, resourceful, and passionate individuals to join us in our mission to promote the shop local movement. If you share our belief in the power of community, we invite you to become a part of ours.
About this Role
As the Staff Product Manager for FinTech and Operations, you will lead high-impact initiatives that enhance the efficiency and growth of Faire’s marketplace through innovative financial technology solutions. Your role includes owning the product strategy and delivery for payments and financial infrastructure, as well as decision-making tools and frameworks across risk, identity, underwriting, customer support, returns, and resale processes. You will also oversee the shared technology and experimentation infrastructure that integrates these components.
This role has a dual focus: You’ll enable our operational teams to reduce costs through automation while simultaneously enhancing customer experiences. Additionally, you will leverage these efficiencies to drive growth by refining policies, minimizing friction in information collection, and directing human resources to manage complex cases. You will manage a portfolio of strategic initiatives, navigating the intersections of finance, operations, and customer experience, while running rigorous experiments to balance efficiency and growth, aiming for significant annualized profit improvements.

