About the job
Join Wolf & Badger in our mission to revolutionize retail by promoting fairness and ethical practices. We proudly support a community of over 2000 independent designers globally, connecting customers with ethically sourced fashion, design, home, and beauty products through our online marketplace and our flagship stores in London, New York City, and Los Angeles. As a rapidly expanding scale-up business, we are entering an exciting new phase of growth and are looking to enhance our team of around 100 talented individuals across our locations. We are a Certified B Corporation, dedicated to social and environmental responsibility, and you can learn more about us here.
We are currently seeking a dedicated full-time Store Supervisor to join our dynamic team at the New York store located in Soho.
Our retail spaces embody our mission, purpose, and values, serving as a platform where our brand truly flourishes. The ideal candidate will act as the ultimate brand ambassador for Wolf & Badger, enhancing brand awareness, boosting sales, and nurturing relationships with customers and designers.
Please note that this role requires working in a retail environment, which includes weekend and holiday shifts. The position reports directly to the NY Store Manager.
Key Responsibilities:
- Brand Education, Sales, Styling & Merchandising
- Enlighten new customers about the Wolf & Badger concept and the unique selling points of our community of brands.
- Develop and maintain strong relationships with our top customers, building a robust book of business.
- Provide expert styling advice and encourage multi-item purchases.
- Deliver exceptional customer service at all times.
- Participate in the visual merchandising of store displays.
- Team Management
- Supervise sales associates and assess performance.
- Delegate and ensure completion of daily responsibilities and tasks.
- Train new retail staff, fostering improvements and motivating employees to meet their targets.
- Operations
- Execute daily opening and closing procedures.
- Manage inventory, restock displays, and maintain an organized stockroom.
- Generate sales reports and other relevant documentation.
- Assume responsibility for the store during shifts, coordinating staff breaks and lunches.
- Adhere strictly to health and safety protocols.
- Ensure the store maintains a pristine and welcoming environment at all times.
- Collaborate with online customer service to align in-store stock with online customer requests.
- Handle various additional administrative tasks as they arise in our high-growth company.
- Engage in other ad hoc projects as required.